Studio Etiquette
&Frequently Asked Questions
The 48-Hour Rule:
Our time is sacred, and so is yours.
Your appointment is a commitment, and that time is reserved exclusively for you. We require a minimum of 48 hours' notice to cancel or reschedule.
Cancellations or reschedules made within this 48-hour window (and all no-shows) will be charged a 40% cancellation fee to the card on file.
We understand that true emergencies happen. If you need to cancel due to an unavoidable emergency within 24 hours of your appointment, please message us directly. We'll handle it with grace.
A few friendly notes to ensure our time together is as smooth and sweet as your results.
These policies help us create a sanctuary for every client.
What is Sugaring?!
What is Lamination?!
How do I prep for my appointment?!
What is Sugaring?! What is Lamination?! How do I prep for my appointment?!
FAQs
The Sugarcoated Truth (FAQs)
Your most-asked questions, answered with love and honesty.
On Sugaring...
Let's be real... does it hurt?
I'm your Sugar Momma, not a sugar-coater.😘 Yes, there’s sensation—we are removing hair from the root, after all. But here's the tea: sugaring is leagues more comfortable than traditional waxing. The all-natural paste is body temperature (no burns!) and it only grabs onto hair and dead skin, not your delicate live skin. Your first time is the initiation; it only gets better from there. Promise.
How long does my hair need to be?
Think a grain of rice. That’s about 1/4 of an inch, or 2-3 weeks of growth after shaving. And please, step away from the scissors—don't trim! We need something to work with to give you that flawlessly smooth finish.
So, how do I prep for this ritual?
Keep it simple, stargirl. For 24 hours before your appointment, skip the lotions, oils, tanning, and heavy exfoliation on the area we're treating. Show up clean and bare-skinned. It's the perfect canvas for magic.
What's the post-sugar aftercare?
Welcome to the Velvet Era. For the next 24 hours, treat your skin like the luxury it is. That means: no sun, no saunas or hot tubs, no intense workouts, and no tight, synthetic fabrics. Let your skin breathe. After 48 hours, start a gentle exfoliation routine 2-3 times a week to keep those pesky ingrowns away.
On Brows & Artistry...
What's the real difference between Brow Dye and a basic tint?
Oh, honey, they're not even in the same league. A tint is a cute fling; our hybrid dye is a long-term love affair. It stains the skin for up to 10 days (hello, instant makeup) and clings to the hairs for up to six weeks. It's the definition of "I woke up like this."
Will a Brow Lamination wreck my natural brows?
Absolutely not. That's a myth from a world of bad technicians. In my hands, a lamination is a game-changer. It's a gentle perm that tames unruly hairs and lifts them into a fuller, flawlessly sculpted shape. We finish every service with a deep conditioning treatment, leaving your brows healthier than when you walked in.
What do I need to do before my brow appointment?
Just arrive with your brows clean and makeup-free. If you're getting a lamination or dye, lay off the retinol and harsh exfoliants (like acids) around the area for at least three days prior. Protect the canvas!
The Rules of the Ritual
(Need to Knows)
Punctuality is Queen:
This is a private studio, so please arrive exactly at your scheduled time. Not early, not late. If you're running behind, send a text. You have a 10-minute grace period. After that, we may have to reschedule, and the cancellation fee will apply. No exceptions.
Leave the Entourage at Home:
This is your time to indulge. To maintain a serene, one-on-one experience, We have a strict no-guest policy. This includes partners, friends, and children.
Secure Your Spot:
All bookings require a valid card on file through GlossGenius. Your card isn't charged until after your service, but it's required to hold your reservation.
Stay Home if You're Sick:
If you're feeling unwell, please do the right thing and reschedule. Showing up sick is a fast pass to being sent home and charged the full service fee. Let's keep the vibe healthy and happy.
The 48-Hour Rule:
Your appointment is a reservation held exclusively for you. We require a minimum of 48 hours' notice to cancel or move your booking. Last-minute cancellations and no-shows will be charged 40% of the service fee. Our time is valuable, and so is yours.